Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.

The biggest advantage of IVR for organizations is to save time and money.

Another advantage is that IVR systems don't sleep. They don't take lunch breaks. They don't go on vacations. An IVR system can be available 24 hours a day to field questions and help customers with simple tasks.

IVR system can help to direct customers to the right support channel they need. (e.g.: Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.)

Having an IVR allows you to perform various transactions, including bill payments, account information, money transfer and so on.

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